A Guide to Real-Time Transcription

The key to Agent Efficiency with Generative AI

By harnessing the power of real-time, AI-driven transcription, companies can unlock agent efficiency gains and data-driven insights that were previously unattainable. Transcription is the foundational first step towards realizing the full potential of GenAI in the contact center.

Download to learn:

  • How real-time transcription unlocks the value of your data, and serves as the foundation of future AI development.‍
  • Our transcription has real-time multilingual flexibility.
  • Our platform allows you to customize not only the length and format of transcriptions but also specify key topics or entities that you want to capture.

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