Moving from Manual to Automated QA in the Contact Center
Is your contact center still relying on manual QA? Most centers only review about 5% of calls, leaving the majority unexamined and QA teams overwhelmed. But what if you could automatically review 100% with pinpoint accuracy?
On November 14 at 1 PM EST | 10 AM PST, we’ll reveal how AutoQA enables contact centers to analyze 100% of calls automatically, ensuring no detail is overlooked. Imagine providing real-time, accurate feedback to agents and supervisors while saving on operational costs.
Key takeaways from the webinar:
- Data-Driven Insights: Learn how AutoQA uses AI for actionable feedback and agent growth.
- Full Coverage Evaluations: No more random sampling—every interaction evaluated.
- Prompt-Based Scorecard: Customize QA to match your business and customer standards.
- Agent Self-Service: See how agents can review and improve their performance on their own.
Speakers
Karthik Ramana
Product Manager
Avaamo
Product Manager of Avaamo AutoQA, brings expertise in AI for enterprise to drive innovative, AI-powered solutions that elevate customer experience across industries.
Tom Cella
Solutions Architect
Avaamo
Solutions Architect with over 25 years in Customer Experience and 7 years in Conversational AI. He has designed and optimized AI-driven customer engagement solutions for Fortune 100 and 500 companies, specializing in simplifying complex tech and delivering impactful demonstrations
Watch Recording
