Operating in the southeast US, this healthcare provider comprises a system of member hospitals involved in research, clinical care, and education services for 5 million outpatients, with 25,000 employees. The hospital’s helpdesk staff were looking for ways to more efficiently manage the influx of employee questions around IT support, onboarding, transfers, payroll and benefits, new manager training, and recruitment. The hospital sought an automation solution that could deliver additional capacity and faster resolutions with reduced wait times for hospital staff across this wide range of inquiries.

Avaamo’s Employee Experience Virtual Agents provide personalized, precise, and contextual responses to employees’ questions – achieved via deep integration into the organization’s enterprise applications (Microsoft AD, ServiceNow, Workday) as well as training on their internal policies, procedures, and protocols that are typically managed in a SharePoint application. Any changes in these policies are also picked up in real-time, as well as applying various access control protocols for documents. This helpdesk agent has saved their service desk resources more than 1,000 hours of time every quarter.