Banking
flows
Account Services
From checking your account balance to opening an account, we offer a host of pre-built account flows.
Borrowing
Customize and integrate pre-built credit card and loan flows including billing, payment, and offers.
International Banking
Our pre-built flows include international savings, foreign exchange, investments, mortgages and more.
Mortgages
Flows include mortgage calculators, rates, eligibility, applications, and mortgage services.
Security & Fraud
A host of security & fraud flows including fraudulent transactions, phishing, & identity theft.
Services & Support
Flows include live agent transfer, complaints, contact customer service, and more.Machine
Learning
Domains & Knowledge
Powerful tools to help you transfer training and learning knowledge across your suite of bots.
Supervised Learning
Expert review and user feedback is an important part of any bot deployment. We've made it easy.
Unsupervised Learning
Unsupervised learning refers to the aspect of predicting the intent from unstructured/un-labeled data.
Issue Tracking
A great tool for user feedback or internal testing, immediately log issues while conversing!
Semantic Parse
Our platform deep learns concepts from source documents and extracts potential questions and facts.
Conversational Intelligence
Multi-turn Dialog
Once an intent has been identified, users will be prompted for information that is required for the intent to be fulfilled.
Follow-on Questions
Avaamo's state awareness technology enables our chatbots to maintain context and ask follow-on questions, if needed to complete a transaction.
Intent Chaining
Avaamo can transfer control dynamically from one intent to another based on end-user input.
Entity Skipping
If a user message contains additional needed values to complete a transaction, the chatbot will register them and skip to an appropriate follow-on question.
Multi-intent Queries
When a query has multiple intents detected, the intents will be managed and answered in order until complete.
Goal-oriented Transations
Assign a goal, and a bot will direct a customer to the specified endpoint.
Feedback
Prompts users to leave simple thumbs up/down feedback so that you can quickly iterate your bot.
Language Libraries
Our language libraries handle random customer messages, business acronyms, internet lingo, and slang that would be very time consuming to develop on your own.
Multi-language Support
Avaamo’s NLU engine supports multiple languages by building segmentation support so developers can specify the training text and utterances in the appropriate language.
Voice
Avaamo enables you to respond with voice using state-of-the-art response generation algorithms.Tone
Analysis
Tone & Sentiment
Detect customer emotions so you can build dialog strategies and adjust the conversation accordingly.
Live Agent Switch
A seamless switch to live agent can be triggered based on rules or if user requests a transfer.
Knowledge
Libraries
Smalltalk Library
Smalltalk handles random or playful customer messages that would be very time consuming to develop on your own.
Synonyms
Synonym and ontology libraries are essential to accurately understanding a customer's intent.
Greetings
Our Greetings library recognizes casual greetings and responds from a set of pre-packaged responses.
Rich
Media
Listview
Listview is designed for FAQs and lists needing more text than offered in our card and carousel.
Ratings & Polls
Create polls and rating cards you can insert anywhere in your flows for realtime feedback.
Persistent Menu
The Persistent Menu brings users directly into the top-level features and flows in your bot.
Webview
Augment your bot's user experience with features difficult to offer using only message bubbles.
Vertical
AI
Goal-oriented Transations
Assign a goal, and a bot will direct a customer to the specified endpoint.
Forms & Applications
Use forms to get structured input from users and then call backend applications.
Personalization
See how the bot collects and remembers user information, choices, and employs that information implicitly.