Conversational AI for the Contact Center
Because customer experience is your competitive advantage.
Your IVR is on life support
The call center is still the most dominant channel in contact centers. Most call centers have existing systems that include IVR, call recording, agent disposition applications and basic analytics. While these systems are necessary, they present a few challenges. For starters, they tend to be fairly static, and they are often bound by closed proprietary formats.
Download this whitepaper to learn how conversational AI can:
Automate call types from beginning to end
Deliver a true, omni-channel experience
Free up human agents for higher-value work