IT Support - Avaamo

22 Apr Avaamo Unveils Workplace Agents: Next-Generation Digital Workforce for Enterprise Employee Support

Posted at 12:52h in Agents, hr, IT Support by Avaamo

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column offset="vc_col-lg-offset-0 vc_col-md-offset-0 vc_col-sm-offset-0"][vc_column_text css=".vc_custom_1745351786557{padding-top: 30px !important;padding-bottom: 40px !important;}"] Breakthrough Agentic platform creates an intelligent digital workforce delivering multilingual service that transforms operations enterprise-wide. LOS ALTOS, CA, UNITED STATES, April 22, 2025 /EINPresswire.com/ -- Avaamo announced the unveiling of Workplace...

08 Dec Avaamo does it again – Recognized as a Leader amongst IT Operations Chatbot vendors!

Posted at 20:17h in Analysts, Conversational AI, IT Support, Virtual Assistants by Skand Bhargava, Head of AI Research

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Advanced NLU, comprehensive vision & roadmap, and compelling customer references helped Avaamo be positioned as a leader [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] Avaamo has been named a Leader in SPARK Matrix: Chatbots...

18 Oct Avaamo on Microsoft Teams

Posted at 17:21h in IT Support, Service Desk by Ram Menon, CEO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] With 500 thousand users in 20+ countries already using Avaamo conversational AI solutions with Microsoft Teams, we are happy to announce the formalization of the partnership with MSFT Teams. Avaamo’s virtual assistants are now available on Microsoft AppSource....

Avaamo provides digital agent for user provisioning

01 Dec Why Conversational AI is the Key to Leveraging Your Current ITSM Investment

Posted at 11:00h in IT Support by Sriram Chakravarthy, CTO & Co-founder

There have been tremendous improvements in several areas of IT Service Management (ITSM) including departments beyond IT, by expanding the number of functional modules, workflows, and function-specific services IT provides to departments such as HR, Finance, Security, Legal, and so on. However, a key area...

Forrester names Avaamo Leader in AI chatbots for IT operations

10 Nov Avaamo named a leader in Forrester New Wave: Chatbots for IT Operations

Posted at 10:59h in IT Support by Sriram Chakravarthy, CTO & Co-founder

We are proud to be recognized as a leader in the Forrester New Wave™: Chatbots for IT Operations, Q4 2020, for the second year in a row! What makes this award even more exciting is that we moved further into the leadership position, receiving the...

Natural language understanding (NLU) for IT

06 Oct Why is NLU for IT Support so Hard? 5 Reasons Why Choosing the Right NLU Makes a Difference

Posted at 12:26h in IT Support by Abhi Sharma

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Understanding language is hard for a computer. Understanding the language of IT Support is an order of magnitude harder. The rules of syntax and grammar are always changing and words have many meanings that can be combined in infinite...

09 Jan IT Support: From the Doghouse to the Penthouse

Posted at 15:49h in IT Support by David Parker, VP of Sales

Traditionally, we’ve been selling the value of call deflection that a conversational virtual assistant can deliver. Although this is a consideration for the customer call center, this justification may not be very effective in the service desk. Rather than deflection, companies are looking at this...