A leading ears, nose, and throat care specialist, managing half a million annual outpatient visits across 10 clinics, was grappling with a problem that plagues many large medical institutions: frustratingly long hold times that left patients exasperated and staff overwhelmed.

Determined to modernize their digital front door, they turned to Avaamo’s Patient Experience (PX) solution. The result? A game-changing AI voice agent that would transform their patient experience from the ground up. The AI agent seamlessly handled routine tasks like appointment scheduling and providing clinic directions – all with zero wait times. When human intervention was needed, it authenticated users and transferred calls, sharing details to eliminate redundant information gathering.

The impact was immediate. Patients quickly embraced the AI agent, resulting in a 40% reduction in appointment-related calls requiring human intervention. Each AI-handled call saved an average of 3 minutes – a 55% improvement over human-agent calls.

The numbers tell a compelling story: In its initial deployment, Avaamo’s voice agent has already saved patients over 5,000 hours in appointment management time. By embracing AI, this ENT specialist has not only solved a pervasive problem but has set a new standard for patient care in the digital age.