Discover the comprehensive
conversational AI platform
for the enterprise
Delivering the modern, conversational enterprise
“Truly professional organization which provides end to end solutions”
Whenever we approach for a solution, we receive the same within expected timelines...read more
“One of the best conversational platforms”
The conversational platform of Avaamo is comprehensive yet easy to use. The platform is robust enough to handle a huge number of requests with ease...read more
“Highly personalised cognitive search automation”
We have implemented Avaamo Answers, and it's truly a unique solution in the market amongst the cognitive search solutions with conversational AI capability. It enables a conversational search experience with thousands of documents buried in silos across the enterprise...read more
“Global enterprise conversational platform”
Avaamo fits the bill as a true enterprise C-AI platform with pre-built domain skills, 100+ connectors to various enterprise apps, ability to deploy on multiple channels including voice channels and extensive tooling for non-developers to deliver any type of conversational AI enterprise usecase. Its conversational AI engine transforms complex enterprise workflows into full fledged conversations between our users and enterprise systems...read more
“Focus on outcomes as required by the client to serve the customer at its best”
Avaamo's contact center AI enabled us to automate business processes and eliminate live agent utilization for a significant portion of our incoming calls. The platform understands natural language and automatically steers the user to the right response / flow and help reduce wait time, average handling time and improved overall customer experience...read more
Technology
Developing the fundamental AI technology making conversational computing a reality
Language Understanding
Dialog Engine
A state-aware, contextual dialog engine that helps personalize conversations at the session, user, organization and enterprise level.
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Multilingual Support
Our multilingual platform seamlessly engages with customers across the globe and supports over 114 languages and dialects.
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Domain Syntax
Employ a single global NLU engine with regional and vertical dictionaries and taxonomies for personalization and increased accuracy.
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Tone & Sentiment
Detect the sentiment and tone of your customer so you can configure conversation strategies to align to the user’s sentiment.
Read MoreMachine Learning & Vertical Models
Vertical Domains
Avaamo comes with over 25 pre-built vertical AI ML models to give you a head start in implementing Conversational Banking, Insurance, Telco, Retail, Manufacturing, or Healthcare.
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Advanced NLU
Proprietary NLU engine using our patented “sparse” data-based technology tuned to get you to the fastest steady state accuracy.
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Data Science Automation
Patented data science pipeline that can sift through your transcripts, logs, and other interactions to predict intents, intelligently label and categorize the data to bootstrap the machine learning models.
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Knowledge Graph
Ingest unstructured and structured data from documents, knowledge base, websites, and other content sources to instantly enable your agent to learn and answer.
Read MoreConversational AI Analytics
User Journey
Gain full visibility on how your users are conversing with the agent, where they are falling off, and which intents are gaining the most traction.
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Learning Insights
Your Agent is no longer a black box – have full view of how every conversation is understood and how the platform learns from every conversation.
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Assisted Learning
Train the bot to better understand by looking at the recommended topics and other supervised learning techniques.
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Unhandled Query Resolver
An advanced data science pipeline that can predict new intents and entities as well as suggest training data suggestions for existing intents and entities.
Read MoreEnterprise Services
Integrations
Avaamo supports integration using APIs, Web Services, ESBs, MQs, Custom Adapters, and much more. Plus it comes with 150+ Pre-built integrations.
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Security & Compliance
Avaamo offers enterprise-wide security, while maintaining your access controls and entitlements. With military grade encryption for data in transit and data at rest, and multi-factor authentication, your data is fully under your control.
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Flexible Deployment
Whether you need a global secure cloud deployment with HIPAA, PCI, FINRA compliance, a hybrid cloud deployment, or an on-premise deployment, Avaamo offers you the flexibility that your IT team requires.
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Omni-channel
Your artificial intelligence virtual assistants (bots) can go wherever your customers are. You can build once and instantly access them on consumer messaging apps, smart assistants, and enterprise channels (such as portals, mobile apps, etc).
Read MoreNews & Resources
The latest on Avaamo’s conversational AI platform — from technology to our customers
Contact Center AI: A Call to Transform CX
A three session webinar series will provide insights on the strategies, successes, and lessons learned from contact center AI implementations.
Whitepaper: Conversational AI for very large enterprises
An executive guide to understanding conversational AI.
On Demand Webinar: The Buyer’s Guide to Conversational AI
Learn how to select the right technology partner for your enterprise
