A top 10 healthcare provider with 42 hospitals and 900 facilities faced a crisis: 400,000 annual calls for routine inquiries were overwhelming nurses, diverting them from patient care and causing long wait times. Enter Avaamo’s Patient Experience (PX) solution.

The results were transformative. Avaamo’s AI agents reduced call volumes by 80%, with 250,000 calls now handled automatically. Appointment management saw an 80% deflection rate, while nurses reclaimed 600 hours monthly for critical care tasks. Patients gained 24/7 access to services, experiencing faster query resolutions and increased engagement through self-service options.

Avaamo’s PX solutions not only improved operational efficiency and cost savings but also enhanced patient satisfaction and staff morale. Nurses could now focus on their expertise, potentially reducing burnout and turnover.