A leading U.S. healthcare system, managing 5 million annual outpatient visits across 300+ clinics, faced a growing challenge: its call center was overwhelmed by routine inquiries, threatening care quality.

Partnering with Avaamo, they deployed an AI voice agent in their contact center across 50 clinics and departments. This AI voice agent seamlessly handled appointment management and MyChart password resets—previously significant drains on resources.

The results were transformative. The system now processes 500,000 monthly requests, including 10,000 password resets, achieving a remarkable 61% call deflection rate. This significantly reduced the human agent workload, saving 20,000 hours annually—equivalent to 10 full-time employees.The results were transformative. The system now processes 500,000 monthly requests, including 10,000 password resets, achieving a remarkable 61% call deflection rate. This significantly reduced the human agent workload, saving 20,000 hours annually—equivalent to 10 full-time employees.

This modernized digital front door didn’t just boost efficiency; it reclaimed valuable time for personalized patient care. By automating routine tasks, staff could focus on complex cases and meaningful patient interactions.