A top 10 healthcare provider with 42 hospitals and 900 facilities faced a crisis: 400,000 annual calls for routine inquiries were overwhelming nurses, diverting them from patient care and causing long wait times. With Avaamo’s Patient Experience (PX) solution, call volumes dropped by 80% and nurses reclaimed 600 hours every month for critical care.
Reduction in overall call volumes
Hours saved per month by nurses, previously spent on routine inquiries
Calls per year processed by Avaamo
The challenge: nurses pulled away from patient care
A top 10 healthcare provider with 42 hospitals and 900 facilities faced a crisis: 400,000 annual calls for routine inquiries were overwhelming nurses, diverting them from patient care and causing long wait times. Enter Avaamo’s Patient Experience (PX) solution.
The results: 80% fewer calls
The results were transformative. Avaamo’s AI agents reduced call volumes by 80%, with 250,000 calls now handled automatically. Appointment management saw an 80% deflection rate, while nurses reclaimed 600 hours monthly for critical care tasks. Patients gained 24/7 access to services, experiencing faster query resolutions and increased engagement through self-service options.
The bigger picture: more time for critical care
Avaamo’s PX solutions not only improved operational efficiency and cost savings but also enhanced patient satisfaction and staff morale. Nurses could now focus on their expertise, potentially reducing burnout and turnover.