Building the contact center from the future

OCTOBER 2026

An AI-first manifesto for the contact center

The contact center was built around a shortage. There were never enough people for every conversation, so we built queues, forms and ticket backlogs to manage the wait. Customers learned to work the system. Agents learned to rush.

We think it should be built around the customer instead. That’s what AI first means to us. AI agents take the first turn in every conversation, on every channel. They understand what the customer needs, resolve what they can, and bring in a person when it matters. The people are supported, not replaced, and every conversation, whether AI or a person handled it, becomes insight.

That holds for every kind of contact center: patient access, the IT service desk, HR and customer support.

Our reality

Customers repeat themselves every time they switch channels or get transferred
Agents spend their days on requests that could resolve themselves
QA teams review a small sample of conversations and guess at the rest
Leaders see dashboards, but not the reasons behind them

What we do

Avaamo is one platform for every conversation. Automate what you can with AI agents that resolve, not just route. Augment what you can’t with real-time coaching for your people. Analyze everything, across every AI and human interaction. It starts above your existing stack, with no rip and replace.

Our approach

AI first, not AI added on
Resolution, not routing
People for the moments that need them
Every conversation, not a sample
Step by step, not a leap of faith

The contact center from the future isn’t a new channel or another feature. It’s a different starting point: AI first, people where they matter, and every conversation understood.

This is the contact center we’re building.

– Avaamo, 2026

Our journey

From pioneering conversational AI to the AI-first contact center

Since our inception, we’ve focused on putting AI to work on high-impact problems in the enterprise. That work has taken us from pioneering conversational AI to AI agents that understand, reason and resolve, across healthcare, workplace and customer experience.

Years of running AI in production taught us that the contact center doesn’t need another bot added to the queue. It needs to be rebuilt AI first: agents that automate what they can, people who are supported on what they can’t, and every conversation analyzed.

And we’re just getting started.

500 million

Monthly active users

500 million

Monthly active users

5.3 billion

Agent interactions

5.3 billion

Agent interactions

7,000 agents

Deployed globally

7,000 agents

Deployed globally

Leadership

Meet the architects of the new enterprise AI reality. Navigating between human potential and machine intelligence, Avaamo’s leadership team is committed to liberating organizations from legacy systems and revealing what AI can truly achieve.

CEO & Co-founder

Ram Menon

Ram, the Morpheus of enterprise technology, liberates companies from the constraints of legacy systems. Wielding innovation's red pill against conventional thinking's blue, he guides organizations through transformative technological awakenings. At TIBCO, he freed digital platforms, scaling to 9 million users, then orchestrated the company's quantum leap from $200M to $1B—proving that true technological revolution is not just possible, but inevitable.

CTO & Co-founder

Sriram Chakravarthy

Sriram, the Neo of AI technology, decodes complex computational landscapes with unprecedented vision. Wielding code like reality-bending algorithms, he transforms enterprise software through twelve patented innovations that challenge the boundaries of distributed systems. As VP of Products at TIBCO, he expanded technological consciousness across 121 countries, orchestrating a $400M product portfolio that reveals the hidden potential of artificial intelligence—proving that in the digital realm, perception is truly the only limitation.

VP of Engineering

Madhav Vodnala

Madhav, the true Architect of AI systems, designs computational realities that transcend conventional boundaries. Overseeing global development teams with mathematical precision, he maintains the delicate balance of Avaamo's AI ecosystem—from the interface through which humans perceive AI to the intricate machine learning frameworks governing each domain. His calculations orchestrate the very fabric of artificial intelligence that allows Avaamo's platform to bend the rules of enterprise technology.

Chief Financial Officer

Sal LaRosa

Sal LaRosa, the Agent Smith of corporate oversight, replicates financial precision across every sector of Avaamo's operations. With methodical discipline, he infiltrates revenue streams, legal protocols, and human resources systems—ensuring perfect order through unwavering attention to detail. Previously as VP of Finance at TIBCO Software, he commanded a global network of financial operatives, systematically transforming resources into growth as the company multiplied to over $1 billion in revenue.

VP Sales & GTM

Kunal Contractor

Kunal Contractor, the Merovingian of global revenue, commands Avaamo’s Sales and Go-To-Market strategy with cultivated precision and unmistakable continental polish. After nearly a decade presiding over the Americas and Europe, he built Avaamo’s healthcare empire from the ground up, driving more than 5,000% revenue growth and securing powerful alliances with our customers. A true connoisseur of cause and effect, he knows every great deal is set in motion long before the contract is signed. In enterprise AI, he who understands causality controls the outcome.

Chief of Design

Ryan Alexiev

Ryan Alexiev, the Keymaker of brand and experience, crafts the precise instruments that unlock meaning in the digital realm. With over 20 years forging identities from concept to reality, he understands that every brand, every interface, every moment of interaction is a key; each one uniquely shaped to open specific doors in the minds of those who encounter them. As Avaamo's Chief of Design, he creates the pathways between vision and reality, between complexity and clarity, meticulously shaping each element with the quiet mastery of one who knows: the right design is the key to making the impossible suddenly inevitable.

Vice President, Strategic Partnerships

Rathnavel Kandaswamy (RK)

Rathnavel Kandaswamy (RK), the Seraph of strategic partnerships, guards what matters most: the relationships that unlock Avaamo's greatest potential. As Vice President of Strategic Partnerships, he is the trusted gatekeeper who facilitates access between worlds—connecting enterprise customers, partners, and marketplace ecosystems with integrity and purpose. With nearly five years protecting and enabling customer success, he operates with unwavering principle, understanding that true partnership is not about opening every door—it's about ensuring only the right connections pass through.

CEO & Co-founder