The Company

Founded in Silicon Valley, this large American multinational technology company was a key component leading to the rise of Silicon Valley as the world’s leading high-tech center.
The company’s employees have traditionally relied on accessing their internal knowledge portal or reaching out to live HR support agents to find answers to their queries. The range of queries varied from reimbursements and benefits to travel, relocation, and learning & development. The answers to customers questions, though available, were scattered across knowledge siloes making them difficult to find for both employees and support agents. The company needed to improve employee productivity by scaling and automating HR support and came to Avaamo for help.

The AvaamoHR™ Solution

The company implemented the AvaamoHR™ assistant to immediately help employees get personalized and accurate answers across several key usecases. Launched in April 2021, AvaamoHR provided 24×7 assistance to employees, with out-of-the-box expertise in over 25 usecases of HR operations. The IVA covers 1,200+ intents and topics, supported by 30+ skills and answers 30,000+ queries on a weekly basis, making it one of the largest IVAs In the world.

Out-of-the-box Usecases Automated

Self-service HR in seconds

Once the company deployed AvaamoHR they never looked back. Immediately after implementation, their employees could interact on Teams, web, or channel of their choice to instantly self-service their HR issues, from filing expenses, to understanding company policies. Problems that once took the hard, manual work of the HR team now get resolved in just seconds—fundamentally transforming the employee experience for the better.