Avaamo named a leader in The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019
Find out why Forrester named Avaamo as a Leader
In its recent New Wave report, Forrester says Avaamo is among those that “Lead the Pack” in standalone chatbots for IT operations. The research reviews “the eight most significant providers in the category” and scores vendors against 10 criteria, including chatbot readiness, automation, architecture and integrations, and deployment and security. According to Forrester, Avaamo received a “differentiated” rating in 5 of 10 categories.
Forrester’s evaluation found that Avaamo:
- Provides robust integration and training capabilities. With prebuilt integrations, including legacy solutions, Avaamo can address non-API-enabled environments. It also provides data-cleaning tools model training, using unformatted data for added flexibility.
- Is best suited for multiple generations of IT systems. Through the platform’s capabilities relating to training and integration, coupled with full security features, Avaamo provides an attractive option for organizations with legacy IT elements.
- Avaamo’s customer are enthusiastic about their implementations and look to further expand their uses of the solution.
The Avaamo Quickcard
According to Forrester, Avaamo received a “differentiated” rating in 5 of 10 categories.
