Who is Avaamo?
Avaamo is an advanced multimodal generative AI platform empowering global enterprises to automate and deliver outstanding self-service experiences. Our patented AI technology spans voice transcription, natural language understanding, and generative AI. Avaamo supports self-service interactions across HR, IT service desks, and customer service for leading global companies. Facilitating over 2 billion interactions annually in 114 languages, Avaamo seamlessly integrates with 200+ common enterprise applications.
54 COUNTRIES, 114 LANGUAGES, 2B INTERACTIONS
Unprecedented customer adoption
In a new industry full of hype and wild claims, Avaamo’s customers provide the ultimate reassurance. Global 500 companies have extensively evaluated conversational AI platforms and have chosen Avaamo. Our platform is battle tested and deployed in a multitude of environments, use cases, and industries. Whether you are embarking on your first project or contemplating an enterprise wide transformation, we have probably done it before and our engineers can support you on your journey.
YOU DON’T NEED TO BE A ROCKET SCIENTIST
Rapid deployment
Avaamo’s tightly integrated platform — fine-tuned with hundreds of customer recommendations – uniquely combines tooling, data, and enterprise connectors to make it easy to design, develop and deploy conversational applications in weeks in the heterogenous reality of large enterprise environments. Whether its authoring tools, unsupervised learning, data pipeline, integration to systems of record (SoR), conversational simulation, independent staging and testing environment or multiple deployment options, cloud, on premise or hybrid; Avaamo engineers have created sophisticated tools to speed time-to-value with unparalleled attention to detail so that you can rapidly create, manage and deploy enterprise scale conversational applications.
LOW-CODE GENERATIVE AI FRAMEWORK FOR THE ENTERPRISE
Generative Conversational AI
Avaamo’s GenAI technology automates conversations, tasks and workflows and enables seamless self-service experiences across call centers, HR, IT, procurement and patient communication in healthcare. Avaamo’s LLaMB is a low-code GenAI framework purpose-built for the enterprise. The technology is not only safe and secure but comes pre-tuned for the employee, patient, and customer experience use cases. It includes advanced data ingestion and content filtering layer and uses dynamic grounding to incorporate external and evolving information during conversations to avoid hallucinations. LLaMB is the fastest framework for building LLM applications in the enterprise.
WE GOT YOU COVERED
Enterprise-grade Security & Compliance
Avaamo engineers spend time building out the security layers to match the exacting requirements of global enterprises. From password management to role-based access to ownership and location of data, we have anticipated these requirements in great detail to achieve the highest standards in information security available. Whether it’s encryption or certifications, whatever your security and compliance team requires, we’ve got you covered. Avaamo is certified for FINRA compliance, HIPAA, ISO 9001, ISO 27001, SOC 1/ISAE 3402, SOC 2 Type 2.
HIGH FIDELITY EXPERIENCES
The omni channel experience
Channels: Whether it’s Microsoft Teams, Slack, Facebook, WhatsApp, live chat or web, Avaamo offers out of the box ability to plug in wherever your customers are.
Cross channel persistence: Starting a conversation on voice and continuing it on chat and confirming it on text is seamless and persistent.
Human in the Loop: Based on sentiment analysis or other rules, seamless live agent is a snap using Avaamo Live Agent transfer technology.
