Connectivity and Interoperability delivered with ease
Avaamo Contact Center AI works seamlessly with NICE CXone to strengthen your self-service automation capabilities and deliver VIP experience to your customers and employees.
Existing NICE CXone
customers can:
Quickly add contact center automation
Deliver a highly differentiated, personalized, AI infused experience to every interaction
Quick deployment
Reduce the time to deployment for Contact Center automationon NICE CXone cloud platform.
Flexible integration
Flexibility to integrate Via (1) SIP (2) VXML or (3) PSTN depending on your current NICE verson.
BUILT TO AUTOMATE EVERY CONVERSATION AN END USER CAN HAVE
Connect & go. No developer time required
Avaamo provides integration into existing contact center telephony capabilities providing the best CX supported by a virtual agent
NICE CXone Feature
Supported by Avaamo
Access to multiple data centers
Access to multiple data centers
Inbound/outbound calls
Inbound/outbound calls
DTMF support
DTMF support
Call hang-up
Call hang-up
Full context transfer
Full context transfer
End to end conversation
End to end conversation
Post call surveys
Post call surveys
Get more from your CXone investments
- Build conversational applications faster with Avaamo’s proven delivery methodology.
- Work and combine seamlessly with your existing infrastructure through 150+ pre-built integrations.
Craft smarter omnichannel experiences
- Integrate automated self-service to your NICE CTI using Avaamo’s out of the box integrations.
- Eliminate disjointed conversations with full context transfer throughout the customer journey.
Improve contact center performance
- Use Avaamo’s inbound/outbound calling capabilities to promote self-service and seamless live agent transfer.
- Ensure agent productivity by filtering out unproductive calls and matching customer requests with the right agent.