IT teams have led the charge in ensuring business continuity this year, enabling their customers and partners to remain connected and productive despite significant disruption. In an increasingly complex environment, new technologies such as AI-powered virtual assistants are helping understaffed teams to elevate user experience for existing ITSM platforms as they deal with spikes in ticket volume and repetitive requests for support.
Avaamo’s proprietary NLU for ITSM and seamless integration with ServiceNow enable teams to best utilize the various offerings of the ServiceNow platform including software provisioning, knowledge sharing, incident management, service catalogue, triage, and more.
In this webinar, learn how to give your ServiceNow implementation a boost with an AI-driven virtual assistant that takes the stress off your human agent while ensuring user satisfaction. Learn about:
• Using conversational AI automate the incident management lifecycle including incident reporting, classification, and resolution
• Improving communication with the end user through multi-channel support and automated ticket status updates
• Improving MTTR and increasing first touch resolution rate through conversational AI automation
Product Specialist for Conversational AI
Robert Smith is a Product Specialist for Conversational AI at Avaamo. His primary goal is to help companies to find where proper use of Avaamo’s Augmented Intelligence can help both their employees and their clients to do what they do better. His background includes hands-on experience with other cognitive technologies, along with analytics, big data, integration, and search. This experience helps him to see how it can all work together, to best ensure successful solution deployment, as well as growth.
Senior Conversational AI Strategist
Manu Prasanna is an experienced marketing and technology professional. At Avaamo, Manu ensures Avaamo products are aligned to market needs and the quality of the products are in alignment with company values. Previously at VMware, Manu was in charge of developing a next-generation Cloud Management Platform including Cloud Automation, Operations, and Business Management products. Manu was one of the key figures for the new tech releases from VMware. His passion for creating and distributing beneficial software services has allowed for exciting market trends and tech updates.