From promoting omnichannel engagement to boosting store associate productivity, Avaamo’s customers are using conversational AI to reframe success in Retail.
Features
Conversational commerce
Avaamo’s customers are helping their shoppers discover products conversationally through their mobile site, Facebook Messenger, or Alexa, receive predictive offers, and even complete their purchases in a seamless manner. This has helped them drastically cut their cart abandonment rates by nearly 90%, and show a marked increase in omnichannel engagement of shoppers.
Returns, policies, and RMA
Providing more information about return policies and process has been shown to dramatically reduce the RMA requests as well as the reverse logistics costs. Avaamo’s customers are using conversational AI to drive product registrations, provide post-purchase assistance, and simplify warranty lookups and return merchandise authorizations.
Seasonal demand spikes
An average store associate spends 30% of his time hunting for information for customers across various terminals and every week has to memorize a 30-page PDF to stay on top of current store deals in his category. Using conversational AI through mobile messaging apps, our customers are able to provide in-the-moment sales assistance to their store associates. Similarly using in-stream AI-based guidance, our customers are able to quickly ramp up their Call center agents as well.
“Wow, your pre-built connectors helped us to integrate existing e-commerce systems to a conversational interface in days.”
Enterprise Architect, Large US Electronics Retailer
Conversational AI in action:
Personal Shopper
The Personal Shopper works with lots of customers, remembers their tastes, and suggests the appropriate impulse buys.
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Warranty Advisor
The Warranty Advisor remembers your purchase history and provides coverage and repair information and notifications whenever needed.
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Training Advisor
Helps each employee gain job-specific skills and monitor their individual progress.
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In-store Assistant
Assists retail sales associates interacting with customers and minimizes their time behind workstations.
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