Automate COVID-19 Vaccine Scheduling with Conversational Virtual Assistant-Bots



Discover how to fully automate the vaccine inquiry, eligibility, and scheduling process, and efficiently handle the unprecedented burden on your medical staff and call centers.

Administering billions of vaccines to stop the spread of COVID-19 worldwide is one of the most complex and daunting challenges that healthcare systems have ever faced. Vaccinations are being carried out through hospitals, retail clinics, and other institutional organizations that are struggling to keep up with high call volumes, supply, and the necessary prioritizing, scheduling, and follow-up processes. As the pool of people eligible to get vaccinated increases, the process will only get more complex.


Getting to 400+ million doses is a mammoth task that needs intelligent, 24×7 support that conversational AI on Voice, Web, and Mobile can deliver without taxing your existing systems or staff. Conversational Virtual Assistants will deflect the thousands of incoming queries, provide answers, schedule appointments, send reminders automatically, and reduce no-shows.


Join this webinar to discover how to streamline the complex vaccine administration process by leveraging conversational AI technology. Key takeaways include:

  • Leveraging Conversational Virtual Assistants to reduce inbound calls and make outbound calls more interactive
  • Using Virtual Assistant-Bots to confirm eligibility, register patients, find locations, schedule appointments, send second-dose updates, and follow-up on side effects
  • Setting up omnichannel, proactive vaccination notifications and reminders
  • Creating a prioritized waitlist and calling patients once State Guidelines permit those groups to get immunized
  • Integrations needed with your EHR, Scheduling, and Contact Center platforms

Kunal Contractor
Director, Global Head of Healthcare


Originally from the UK, Kunal has been in Silicon Valley for over a decade, working with clients across a breadth of industries and customer use cases. Kunal leads the strategic process of advising clients around conversational AI, implementing disruptive technologies, and driving innovative initiatives to identify areas of customer delight, cost reduction, and revenue growth.

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