14 May Agent Efficiency: The Holy Grail of Contact Center Operations
[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column width="2/3" offset="vc_col-lg-offset-2 vc_col-md-offset-2 vc_col-sm-offset-0"][vc_column_text css=".vc_custom_1715819544151{padding-top: 30px !important;}"] The contact center landscape in 2024 is a foggy mix of aging IVR vendors desperately trying to hold onto their customers, consultants selling even more CX solutions, and smaller companies...