Warranty Advisor

A customer service agent who knows you and can answer questions based on your purchase history.

Goal: Improve consumer satisfaction and reduce costs.

Functionality:  FAQs, Benefits clarification, Appointment Scheduling.

Integration with:  CRM, Loyalty, Order Management System, Service Scheduling System.

Interactions:  Free-form text conversations with NLP; Inline forms; Image-based interactions; Multi-photo uploads.