How do contact centers get started with conversational AI? Implementing intelligent virtual agents that can handle customer queries from beginning to end may seem like a great idea — but for many contact center leaders, it also sounds like a daunting process.
The good news is there’s no need to overhaul your contact center infrastructure. Conversational AI works with your existing systems to automate repetitive interactions and deliver a seamless self-service experience.
Join Brian Cantor, Principal Analyst at CCW, and David Gwartney, Lead Machine Architect at Avaamo, on-demand as they discuss:
Brian is the Principal Analyst for the Customer Management Practice at CCW. In his role, Brian leads all customer experience, contact center, technology and employee engagement research initiatives.
Lead Machine Architect
David leads the team of Machine Learning Solutions for Avaamo, in addition to providing business solutions, technical guidance, and virtual assistant education for strategic accounts deploying the Avaamo conversational platform. David’s software experience spans nearly 30 years having worked in a variety of industries including Aircraft Design, Data Warehousing, Gaming, Semiconductor Testing, and Systems Monitoring (IT and industrial systems).